All web hosting accounts include 1 free transfer and migration assistance from your old provider. We will only provide transfer for your main account and any add-on domains associated. To move from your old host, you will want to submit a support ticket at http://support.hostlatte.com. Please provide your old hosting account information (Control panel access link, Domain, Username, and Password) Transfers may take up to 24 hours, depending on our transfer queue as well size of your data. If you already have a full backup available, you can upload it to your account using FTP or the cPanel File Manager, and our technicians can restore your backup from there.